I am a 5 star seller after only a few weeks. Essentially, Mercari has decided it is ok for buyers to outright steal from buyers. I sent Mercari pics and have the pics before/after and the parcel with the clothing missing. This buyer stole half my product, and has damaged the remaining half. ![]() The clothing, alone sells for at least half of my listed price however, Mercari again sided with the buyer. The weight was two pounds less than the item I sent it was a naked doll with one piece of wrapping paper! The doll is unsalable as is. I immediately contacted Mercari with pics showing packaging before opened, as i opened the parcel, and the naked doll with nothing else inside. The doll's hair has been straightened from the original wave, and the leg and arm are loose. Today the purchase arrived back, not only damaged but missing all the accessories: clothing, tights, shoes, and hair tie. Mercari sided with the buyer and they were allowed to return the purchase. The buyer claimed the doll had a tiny scratch (it did not), and the photos also showed it did not. ![]() Recently I made a sale on Mercari for an American Girl doll with clothing to the value of $87.
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